Customer Service Associate - HSBC Contact Centre Open House (Bali, Indonesia)

Join HSBC, one of the world’s largest banking and financial services organizations, operating in 62 countries and territories. We are excited to announce our Contact Centre Open House in Bali, Indonesia, offering a unique opportunity to kickstart your career in customer service. As a Customer Service Associate at our HSBC Contact Centre in Canggu, you'll be at the heart of our customer service operations, delivering exceptional service to our clients. This is your chance to work in a vibrant, international environment while making a meaningful impact on customer satisfaction.

In this role, you'll handle customer inquiries, resolve issues, and provide support through various channels, including phone, email, and chat. You'll work with HSBC's award-winning customer service tools, such as Genesys and Salesforce, to ensure seamless interactions. With a focus on continuous improvement, you'll have the chance to grow and develop your skills in a supportive and dynamic team environment.

Are you ready to make a difference? Join us at HSBC and be part of a global organization that values innovation, integrity, and excellence. We offer a competitive salary, benefits, and opportunities for professional growth. Apply now and let's create something great together!

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints, providing prompt and accurate responses.
• Resolve customer issues using HSBC's customer service tools, such as Genesys and Salesforce.
• Deliver exceptional customer service through various channels, including phone, email, and chat.
• Adhere to HSBC's policies and procedures, ensuring compliance with regulations.
• Collaborate with team members to maintain high service standards and achieve performance targets.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to continuous improvement initiatives, identifying opportunities for process optimization.
• Uphold HSBC's values of integrity, respect, and teamwork in all interactions.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or a related field.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Fluency in English, both written and spoken.
• Basic understanding of banking and financial services.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency in using HSBC's customer service tools, such as Genesys and Salesforce.
• Valid ID and work permit for Bali, Indonesia.

🛠️ Keahlian

Lowongan Terkait