Bookstore Supervisor - Drive Sales & Customer Experience at Filosofi Kopi Mandiri

Join Filosofi Kopi Mandiri, a premier destination for book lovers and coffee enthusiasts in Jakarta Pusat, as our next Bookstore Supervisor! In this dynamic role, you will lead a passionate team to ensure seamless bookstore operations, drive sales, and enhance the customer experience. As part of our vibrant team, you'll work in a lively environment where every day brings new opportunities to engage with our diverse customer base.

At Filosofi Kopi Mandiri, we pride ourselves on offering an exceptional selection of books and a cozy atmosphere for coffee lovers. Your mission will be to ensure our bookstore runs smoothly, from managing inventory to training staff, all while fostering a welcoming environment for our customers. With a focus on both sales and customer satisfaction, you'll play a crucial role in our continued success.

If you're a dedicated professional with a passion for books and coffee, and you're ready to take on this exciting challenge, we invite you to apply and become a key part of our team in Jakarta Pusat.

📋 Tanggung Jawab Pekerjaan

• Manage daily bookstore operations, ensuring smooth and efficient service.
• Lead and mentor a team of staff, fostering a positive and productive work environment.
• Drive sales through effective marketing strategies and customer engagement.
• Oversee inventory management, including stock levels and ordering.
• Train and develop staff to enhance their skills and performance.
• Ensure compliance with company policies and procedures.
• Handle customer inquiries and complaints, maintaining high levels of customer satisfaction.
• Collaborate with management to achieve sales targets and operational goals.

🎓 Kualifikasi & Syarat

• Minimum of 3 years of experience in a supervisory or management role within the retail or hospitality industry.
• Proven track record of driving sales and improving customer experience.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in using inventory management software such as SAP or Oracle.
• Knowledge of bookstore operations and industry trends.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Passion for books and coffee, with a genuine interest in customer service.

🛠️ Keahlian

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